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| Q. How long will it take to get the search returned? |
A. Shelco has built an electronic interface with the ASIC database.
On average you should receive your search within minutes of ordering it. If you are returned with an email stating 'Search File Unavailable' this can indicate two things:
1. Your information request does not exist. This can occasionally happen with personal name searches or corporate relationship documents. It basically means that the there is no information held on record; or
2. The ASIC site is temporarily disabled.
In the first case, your money will be refunded. In the second, the search will be conducted as soon as the ASIC site is enabled or lodged manually.
Please do not hesitate to contact our Business Development Manager, Marianne McLellan if you receive this automated message on (07) 3236 2605 or marianne@shelco.com.au
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| Q. What formats are the search results delivered in? |
| A. Search results are provided in text format ensuring readability from all PC’s and Mac set ups. |
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| Q. Will the searches hold up in court, in the format emailed to me? |
| A. Yes. ASIC documents are recognised with in the Australian legal system. Each search document is matched with a Shelco interface, and the documents we provide, are comprehensively and consistently maintained. We can guarantee you, we NEVER sell old or outdated searches. |
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| Q. If I just require a registered address or a list of current directors, which is the best search for me? |
| A. A current company extract.
All you need to do is go to http://www.databroker.com.au/home/home.cfm and enter the ACN in the box situated in the top left hand side of the screen.
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| Q. Can I cancel an electronic request? |
| A. Electronic requests are unable to be cancelled as you are interacting in a live data environment of government databases. Once a request is submitted the request is sent directly to the database and returned directly to you.
As Shelco’s website is the mechanism for this process to occur, electronic requests can unfortunately not be cancelled. However, it is this process that ensures our site is convenient and reliable. |
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| Q. When I entered the name of a director for a personal name search, it indicated there were six listings for the same person. Do I need to pay for each record? |
| A. No. You must only pay for the initial search and then ring or email one of the Shelco Account Manager’s and they will manually submit the additional requests with ASIC. These will be faxed or posted back to you within 24 hours. |
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| Q. I have put in a request for an ASIC document image and received a short email back from ASIC but no search. What does this mean? |
| A. Sometimes, document images are sent to a 'queuing' line within ASIC. Initially, you can be sent a 'queue' number to indicate the request has been received by ASIC. The search will be distributed to your selected email address within a couple of hours. |
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| Q. I requested a search however nothing has been returned? |
| A. Very occasionally, if ASIC or internet access is disabled, searches are not returned. In this case, please call a Shelco Account Manager immediately on (07) 3236 2605 and we will ensure the search is conducted manually and distributed to you as soon as possible. |
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| Q. How do I pay for the search? |
A. You are able to either pay per use by credit card or by a monthly invoice. To apply for a credit application (invoice account) please contact either our Business Development Manager at either marianne@shelco.com.au or on (07) 3236 2605. This is often useful for companies with multiple users.
For all credit card payments, we guarantee a Secure Internet Payment Service through ANZ. Your credit card details are not stored with us nor viewed by any internal staff members. We accept:
- Visa
- Diners
- Master Card
- Bank Card
- Amex
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